Support Center

If you started with your email, enter the same email on the activation page and we send a fresh connector link. The old one stops working. If you set up with a Microsoft account, email support and we will reissue it. For a Microsoft AppSource purchase, reopen the activation link from your "Your SaaS subscription is ready" email. Still stuck? Email support@pansophyai.com.

How a refund works depends on how you bought. Subscriptions bought through Microsoft AppSource are refunded by Microsoft under its marketplace terms. An unused read pack is refundable within fourteen (14) days of purchase. Once any reads from a pack have been used, the pack is non-refundable. To request a read-pack refund, email support@pansophyai.com with the email you used at checkout. Details are on the refund page.

Every individual starts on a free plan with no payment method. Pricing is on the pricing page and in the Microsoft AppSource listing. Team plans are billed through Microsoft commercial marketplace under your Microsoft Customer Agreement; for purchase support and invoice questions, contact Microsoft AppSource. Read packs are one-time purchases from us for free-tier users, paid through Stripe; for questions about a pack or a charge, email support@pansophyai.com.

The Software accepts PDF, DOCX, and TXT. Files are uploaded through the standard Teams file attachment mechanism inside the bot conversation. If you use a connected AI agent, you submit text directly instead of a file. Direct audio transcription is not supported in the current version; bring your own transcript.

All data is processed and stored within Microsoft Azure's United States data centers (East US 2 region), with the exceptions described in the Privacy Policy: payment details for a read-pack purchase, which Stripe holds; the email address used to send your connector link, which goes through Twilio SendGrid; and the text that passes through your own AI agent, if you connect one. Uploaded files and extracted text are discarded at session close. Only a limited, anonymized record of numeric trait values is retained, with no identity, no written read, and no source text.

Second Opinion is not a hiring tool. It produces descriptive analysis of language patterns only. It does not make recommendations of any kind, does not score candidates on a hireability scale, and does not rank applicants. Its output can be used as one input among multiple documented factors in a hiring process, but never as the sole or primary basis for any employment decision. All outputs require human review.

Email privacy@pansophyai.com with your account information and a deletion request. We will action valid requests within 7 business days and confirm completion by email. Uploaded files and extracted text are already discarded at session close, so deletion requests apply to your account, seat, and connector records. The anonymized analytical record contains no identity, so it cannot be tied to you and is not part of a deletion request.

The Software currently supports English-language documents. Psycholinguistic analysis accuracy may vary for speakers of English as a second language. This limitation is disclosed during onboarding.

To stop using Second Opinion, simply uninstall the app through the Microsoft Teams admin center. If you connected your own AI agent, remove the connector in your agent's settings. To have your seat and its connector records deleted, see the deletion question above. For any subscription or billing matters, manage your purchase through Microsoft AppSource and your Microsoft Customer Agreement.

Please report security vulnerabilities responsibly by emailing support@pansophyai.com with the subject line "Security Disclosure." We will respond within one business day and work to address confirmed vulnerabilities promptly.